We pay attention to the quality of product and services, so we check product before sending out.
1.How to deal with, If the item is defective?
We are sorry that the item is defective. We will sort it out actively but we also need your help.
First: If the item is defective, please notify us within 7 days of delivery.
Second: please take the picture of the item is defective, send pic to e-mail:
[email protected]
Pls remark the order number and item number on e-mail., so that we could feedback to our QC Director, after check and agree, we will add new one to your next order for free.
Third: All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensate for the loss of customers.After evaluation, we will offer you some discount on the next order.
Don't accept return/exchange if there is no quality problem.
Sale Box Items: Non-Cancelable, Non-Returnable, No discounts can be applied to bulk sale box items.
Sale Box Items FAQs:
-Q1: If I don't satisfied with the items I received, how can I return or exchange them?
-I'm afraid not. These items are final sale. They are not exchangeable and non-returnable unless we sent you the broken or faulty items.
-Q2: How long will I receive these packages?
-These items will be submitted to Amazon sellers for delivery. Typically, the orders are fulfilled in 14 business days. However, the order processing may take 30 business days or more during the holiday season and peak removal periods.
-Q3: Will these items be shipped at once, or will they be split into multiple packages?
-Since these clothes are in different Amazon warehouses, they will be split into multiple packages for shipment. It means that you will receive these clothes one after another over a period of time.
-Q4: How do I check the status of my bulk order?
-The order will be fulfilled by Amazon, so we only can get the tracking number from the Amazon sellers. We will let you know soon if we get the tracking number from Amazon sellers. Please don't worry, you will receive all your packages at last.
-Q5: If I pay for expedited shipping, can I get the package sooner?
-I'm afraid not. These items will be submitted to Amazon sellers for delivery. We cannot expedite shipping. If you paid the expedited shipping fee, we will refund you last.
-Q6：Can I cancel or change my order after placing it?
-Please make sure the information is correct before placing the order. Since we submit it to the Amazon seller for delivery, it cannot be changed or cancelled after placing the order.
NOTE: Amazon warehouses will conduct strict quality inspections on products when they are shipped, and some items may be canceled by Amazon. We will refund these items to you by store credit at last.
Size and material
About the size: we have size chart on site, please take it for reference before shopping .
About material: we have material description and real pic on site, please check before shopping, if more information is needed, pls contact our service.
Enjoy shopping!
